Additional info can be acquired out of our hotel out-of Users that blind otherwise have low eyes and you can Customers that intellectual handicaps.
I enable the Customer being assisted so you can direct the employees within the how best to perform brand new elevator and import. A tiny wheelchair that complement along the aircraft aisle is actually offered at all entrance and will also be put in the event that assistance is expected. For every entrance is additionally armed with a traveler Transfer Equipment (PTK), which contains a slide board and you will a move sling.
If the a customers need a seat having a movable section armrest to raised assists an elevator and you will transfer, the location out-of movable section armrests exists here.
Preboarding can be found having Customers that a certain chairs you would like to accommodate the handicap and you will/otherwise need assistance when you look at the boarding the latest aircraft or stowing a keen assistive unit. Those people People who require extra time in order to board can get a good the new boarding citation that have an additional time designation. The brand new designation serves as notification to our Functions (boarding) Representative the Customers should be allowed to panel ahead of Family relations Boarding.
We are going to ensure it is one to traveling partner to behave due to the fact an “attendant” and you can preboard having a customer having a handicap in case your Customers necessitates the man or woman’s guidance either so you’re able to board or during the fresh aircraft. Most of the time, the customer need assistance from only 1 other individual, and any extra members of the family or relatives are requested so you’re able to panel with regards to assigned category.
Those individuals Customers whom be eligible for preboarding get a unique boarding citation that have a great preboarding designation
People should consult preboarding from our Support service Agent at ticket counter otherwise departure entrance. Our Agencies is actually trained to ask truth-searching for questions to decide in the event your Customer suits the newest qualifications discussed a lot more than. The brand new designation functions as notice to your Functions (boarding) Representative that the Buyers are going to be permitted to preboard.
Note: People who’re preboarding on account of a significance of a specific chair up to speed the latest flights is always to consult the fresh new Surgery (boarding) Representative just after protecting a beneficial boarding solution on the preboarding designation and you will ahead of the start of the preboarding in order to alert brand new Agent so you can the fresh seats you need.
Since Southwestern Air companies doesnt designate chairs, preboarding is available to possess People who are in need of a specific chair so you can match their handicap. See the Preboarding section a lot more than to possess facts.
If a customers which have a handicap simply needs a little extra for you personally to panel, we are going to enable the Consumer to help you panel in advance of Family unit members Boarding, involving the “A” and you can “B” communities
People who want multiple chair in order to fit a disability (elizabeth.grams., a customers who may have their/her case for the a cast one runs into room at the side of the consumer) will get proactively get an extra chair(s) so you’re able to alert Southwestern of its certain seating you want. When you’re information to possess booking an additional seat on line exists on the Users of Proportions web page, Consumers buying a second seat to suit a handicap is to fool around with “DXS” unlike “XS” with the Customers middle identity. Consumers can get contact us to possess a reimbursement of price of the other chair ordered to accommodate the client once take a trip. In the event the a customer with a disability provides concerns about the quantity off area required and does not need to get an extra chair, the client is speak with the consumer Services Representative at deviation door. As a whole, an additional chair can simply be bought getting a customer having an impairment if your Customers do if you don’t be unable to availableness our very own routes. If you don’t, given that listed within our Contract of Carriage, the acquisition of more than one to seat with love ru the sole mission from making certain most private place are prohibited.